Fees : Loss, Damage, Cancellation

In addition to fees for keeping your rental Exogen beyond your rental period, the following are deductions that will be made from your deposit upon return.

Your rental is for 90 days or 90 uses whichever comes first.

This is our minimum rental period.  If you decide to return the unit early
NO MATTER if you found out insurance would cover a new unit, you change  your mind, you decide you want to get a different model of bone growth stimulator  OR
If you doctor tells you for some reason that a bone growth stimulator is not for  your application.  THERE WILL  BE NO DISCOUNT on the rental

Note, additional increments of 30 days or 30 uses will be billed at $50 per increment and deducted from your deposit.

Lost Instruction booklet $15
Lost Gel Bottle $15
Lost Velcro strap $35
Lost strap transducer cup or cap ( white ) $20
Broken or damages transducer puck or cord $45
Lost Clavicle strap $60 only applies to units rented with clavicle strap

Black spots on LED screen $125
( these are caused by dropping the unit, sitting or stepping on the unit or impacts to the screen)  Note these show on the screen as dots, smudges or many other dark patterns

Cracked machine plastic Case or Screen $350

Units and accessories should be returned unsoiled with no odors.

Cancellation:
There are many reasons you may decide to cancel.
Be aware we do not accept insurance, and make no claims that you can get reimbursed by your insurance company for costs associated with ExogenRental.com

We are not affiliated with the manufacture of these units.

Cancellation fees are as follows:

You cancel before we pack or ship your order
$50 fee applies

You cancel  after the order is packed AND before the order goes onto the UPS truck or into the UPS box
$100 fee applies

After the unit has shipped.
Your rental is for 90 days or 90 uses whichever comes first.
This is our minimum rental period.  If you decide to return the unit early
NO MATTER if you found out insurance would cover a new unit, you change  your mind, you decide you want to get a different model of bone growth stimulator  OR
If you doctor tells you for some reason that a bone growth stimulator is not for  your application.  THERE WILL  BE NO DISCOUNT on the rental